Terms & Conditions

Last updated: 10/12/2025

These Terms govern your use of our website and the purchase of our products. By using our site, you agree to them. Please read carefully — they protect both you and us.

1. Made to Order

Most of our pieces are made to order. Standard lead times are outlined on product pages and in our Shipping Policy. Timelines are estimates; while we work hard to deliver on time, delays due to production, shipping, or customs may occur and are outside of our control.

2. Orders & Payment

  • Prices are listed in U.S. dollars and are subject to change without notice.

  • Payment is due at the time of purchase. We accept major credit/debit cards and secure payment methods shown at checkout.

  • Orders may be cancelled or adjusted only before production begins. Once production starts, cancellations are not possible.

3. Shipping & Delivery

  • Delivery timelines are described in our Shipping Policy.

  • Standard delivery is roadside. White-glove service (inside delivery, unpacking, or installation) is available upon request and may incur additional fees.

  • If your delivery address is difficult to access (stairs, narrow roads, gates, etc.), you are responsible for notifying us in advance so we can plan accordingly.

  • Once shipped, risk passes to you. We are not liable for delays caused by carriers, customs, or events beyond our control.

4. Returns & Damages

  • Because our pieces are made to order, we do not accept returns or exchanges except in cases of damage or error.

  • You must inspect your order upon delivery and report any issues within 7 days. Claims must include photos of the issue and the packaging.

  • Approved refunds or replacements will be processed after the item has been returned and inspected.

5. Use of Our Website

You agree not to:

  • Post unlawful, offensive, or misleading content

  • Violate intellectual property rights

  • Upload malware or attempt to disrupt the site

  • Misuse the site for fraudulent or harmful activity

We reserve the right to terminate or restrict access to our site if these terms are violated.

6. Intellectual Property

All content on our site — including text, images, and designs — is owned by Dokter and Misses and may not be copied, distributed, or used without our permission.

7. Limitation of Liability

Our products and services are provided “as is.” To the fullest extent allowed by law, Dokter and Misses will not be liable for any indirect, incidental, or consequential damages, including lost profits or business interruption. In any case, our total liability will not exceed the purchase price of the product in question.

8. Indemnification

You agree to indemnify and hold harmless Dokter and Misses, our affiliates, and our employees against any claims or demands arising from your breach of these Terms, your misuse of the site, or your violation of any laws or third-party rights.

9. Governing Law

These Terms are governed by the laws of the State of New York, United States.

10. Changes to These Terms

We may update these Terms at any time by posting the revised version on our website. Your continued use of our site after changes are posted constitutes acceptance.

11. Contact

Questions? Reach us at info@dokterandmisses.com.