Shipping

Each piece is made with care, and we want it to arrive just as intended.

• Production
  Standard lead time is 6 weeks. Occasionally, we’ll have certain products or components in stock, which can shorten this timeframe. If you’re working toward a deadline, let us know — we’ll do what we can to make it happen.
  
  

• International Shipping to the U.S.
  Once complete, orders travel from our workshop in South Africa to the U.S. — about 4 weeks in transit.
  
  

• Final Delivery
  Once stateside, delivery takes 3–5 business days via UPS, FedEx, or DHL. Standard service is roadside; if you’d prefer white-glove delivery (inside placement, unpacking, or installation), just let us know at checkout or by email.
  
  

• Access
  If your delivery address is tricky to reach — narrow roads, gates, or multiple flights of stairs — please tell us in advance so we can plan accordingly.
  
  

• Delays
  We do our best to keep things on schedule, though international shipping and customs can occasionally cause delays. Our priority is that your piece arrives safely and in perfect condition.
  
  

Returns & Exchanges

Because every item is made to order, we don’t accept returns or exchanges unless something goes wrong in transit.

• Reporting an Issue
  Please check your piece when it arrives. If it’s damaged or incorrect, let us know within 7 days at [your email address], and include:
  
  

• A photo of the issue

• A photo of the packaging
  
  

• Refunds
  If a return is approved due to damage or error, we’ll issue a refund to your original payment method once the item is received and inspected.